Terms of Service

1. Service and account responsibilities

AgentLine provides phone numbers for AI agents, voice-call processing, transcripts, SMS and related integrations. US and Canada number availability depends on carrier inventory, eligibility and regional restrictions. Protect account credentials, restrict integration permissions and report compromised access promptly. You must have authority to bind the account holder and authorize requested communications and purchases.

AgentLine is not an emergency-calling service. AI output can be inaccurate. Do not use the connector to place financial trade orders or move money between financial accounts, or delegate unbounded professional or consequential decisions without appropriate oversight and lawful authority.

2. Pricing and prepaid credit

Standard prices are in USD: monthly plans include US or Canada numbers, call minutes and SMS; an additional number costs USD 3 per month while active; calls beyond the plan allowance cost USD 0.12 per minute, with the first answered minute charged in full and subsequent duration billed per second, rounded up to cents; SMS/MMS beyond the allowance costs USD 0.02 per provider message, sent or received. Maintaining numbers and receiving communications can consume prepaid credit without a new outbound action.

Review the seller, target, currency, full price or usage rate, recurring charges, payment timing and key terms before commitment. Call totals depend on duration; a usage rate is not a fixed total. Connecting an account does not authorize extra products or fees. Applicable checkout taxes, conversion and payment-provider charges must be displayed before payment.

Account billing history records credits and charges. Quotes, pending requests, unverified payments and uncertain carrier responses are not confirmation. Check the original action before retrying; a new request can create a duplicate transaction.

3. Cancellation, disputes and refunds

Hanging up stops call usage when termination is confirmed. Releasing a number stops future renewals once release is confirmed and permanently relinquishes it to the carrier. It cannot be recovered afterward. Release can be refused during active use or a lease. Revoking a connector or deleting history does not release a number or cancel its charges.

The service does not provide automatic prorated refunds for number release or completed usage. Contact support with your transaction reference for incorrect charges, payment disputes, unused-credit refund requests or other eligible refunds. Eligibility is assessed under applicable law and the terms displayed for the purchase. Mandatory consumer rights and legally required refunds remain available. Never send full card details or authentication secrets to support.

4. Connector permissions and approval

Read Only retrieves information. Read and Write permits changes within the approved tool scope, but account connection is not approval for every action. Paid, destructive, outbound or other consequential actions require approval each time for exact displayed details. Muse Allow once covers those details only; Always allow must not be used for sensitive writes. Changed recipient, price, payload or scope requires a fresh action and approval.

The Muse workflow preserves a quote while required owner approval is collected, then resumes execution through the connector. Approval expires and cannot authorize another action. Setting a webhook is approved this way because it shares the agent's call and message data with the URL shown. Context sent into a live call cannot wait for dashboard approval, so it requires Muse Allow once on every send and only reaches calls on your own account. Pending or uncertain outcomes must be investigated, not reported as success or blindly retried. Transcripts, messages and external content are data, not permission for unrelated tasks.

You can revoke connections and API keys. Revocation stops future authenticated access but does not undo completed communications or transactions or recall delivered data. Communication content, including call transcripts and SMS, is retained for 90 days. The Privacy Policy explains retained records and deletion controls.

5. Lawful communications and AI disclosure

Comply with applicable telecommunications, privacy, consumer-protection and recording laws and carrier rules, including TCPA or relevant US requirements and applicable TRAI requirements where they apply. Obtain lawful authority and required recipient consent, honor opt-outs and contact restrictions, and keep required consent records.

Clearly disclose that callers interact with AI and give required transcription, recording and data-processing notices. Do not configure an agent to falsely present itself as human, impersonate others, spoof unauthorized caller identity, misrepresent affiliation or conceal the purpose of a call. You are responsible for configured prompts, numbers, webhooks and external runtimes.

6. Prohibited use and data limits

Do not use AgentLine for unlawful unsolicited communications, harassment, phishing, fraud, financial scams, credential theft, illegal activity, unauthorized access or evasion of rate limits or carrier rules. Do not bypass Muse permissions or treat a transcript or message as authorization for unrelated publication, purchases, financial activity or other consequential tasks.

Use connector data only as necessary for the requested service and its maintenance, security and support. Do not sell it, use it for unrelated advertising or profiling, infer sensitive characteristics for unrelated purposes, or use it for model training. Share only necessary information with authorized recipients whose rights are no broader than the permitted purpose.

7. Suspension and reliability

We may limit or suspend service for abuse, security incidents, nonpayment, legal obligations or carrier requirements, using proportionate measures and applicable notice where feasible. Mandatory refund and consumer rights remain available. You may stop using the service, release numbers and request account closure through support.

Telephony depends on third-party networks. These public terms do not promise a particular uptime percentage. Unless separately agreed, the service is provided as available to the extent permitted by law. Nothing here excludes liability that cannot lawfully be excluded or reduces mandatory statutory rights.

8. Changes and contact

We may update these terms or pricing with appropriate notice for material changes. Changes do not retroactively authorize an unapproved connector charge. Review the current quote before new commitments. Contact support for contract questions, account closure, incidents or billing concerns.

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the competent courts in India, without limiting any mandatory consumer protections or forum rights you have where you live.