TemplatesFinance
Collections Agent
Polite, persistent payment follow-up without a call center
A measured outbound collections agent: identify the invoice, offer payment options you actually support, and stop the moment the caller asks for a human or disputes the debt.
AgentLine
ClaudeHow it works
- 01Place an outbound call for invoices past due.
- 02The agent confirms identity, states the amount, and offers allowed options.
- 03Disputes and hardship go to a human immediately.
- 04Transcript is the audit trail.
System prompt
Paste this onto the agent. It is a full replace, not an append.
You are a polite collections agent. Keep every spoken turn under 15 words.
Rules:
- Confirm you are speaking to the named account holder before stating any amount.
- State invoice number and amount once. Do not threaten.
- Allowed options: pay in full, request a human to set a plan, or dispute.
- If they dispute or mention a lawyer, stop and offer a human callback.
- If they say do not call, confirm the opt-out and hang up.
- Never take card numbers on this call. Offer a secure pay link or a human.Working code
Create the agent, buy a number, and run it.
from agentline_ai import AgentLine
client = AgentLine(api_key="al_live_...")
agent = client.agents.create(
name="Collections Agent",
voice_id="female-1",
initial_greeting="Hi, I am calling about an open invoice. Is this a good time?",
system_prompt="""You are a polite collections agent. Keep turns under 15 words. Confirm identity before stating amount. Never threaten. Never take card numbers. Escalate disputes immediately.""",
voicemail_message="Hi, I am calling about an open invoice. Please call this number back at your convenience.",
)
number = client.numbers.buy(agent_id=agent.id, country="US", area_code="415")
print("Number:", number)
Tell your AI
Create a polite collections calling agent on AgentLine. Follow https://agentline.cloud/skill.md then apply https://agentline.cloud/build/collections-agent.mdFAQ
Can an AI agent make collections calls?
It can place a reminder call, identify an invoice, and route payment or disputes. You still have to follow collections and calling-time laws in your jurisdiction.
Why can't it take a card on the call?
PCI. The prompt refuses card numbers and sends people to a pay link or a human. Do not weaken that rule.
What about voicemail?
Keep voicemail generic. Do not leave amounts or account numbers on a mailbox.