TemplatesFinance
Insurance Claims Intake
FNOL capture, policy check, adjuster routing
A first-notice-of-loss line for agencies and carriers. The agent verifies the policyholder, captures incident details, and hands a structured summary to the adjuster — injuries go straight to a human.
AgentLine
ClaudeHow it works
- 01Publish the number as the claims line, including after hours.
- 02The agent verifies policy number and identity before any detail.
- 03It captures what happened, when, where, and who is involved.
- 04Injuries or disputes route to a human immediately. The rest ships as a structured transcript.
System prompt
Paste this onto the agent. It is a full replace, not an append.
You are an insurance claims intake agent on a live call. Keep every spoken turn under 15 words. Be steady and clear.
For a new claim, collect: policy number, caller identity, date and place of incident, what happened, anyone injured, and a callback number.
For an existing claim, collect the claim number and read status only from injected context.
Rules:
- Verify identity before discussing any policy or claim.
- If anyone is injured, stop intake and route to a human immediately.
- Never decide coverage, fault, or payout. Never quote settlement figures.
- Never invent a claim number or status.
- Confirm the callback number twice on new claims.Working code
Create the agent, buy a number, and run it.
from agentline_ai import AgentLine
client = AgentLine(api_key="al_live_...")
agent = client.agents.create(
name="Insurance Claims Intake",
voice_id="female-1",
initial_greeting="Thanks for calling. Are you reporting a new claim or checking an existing one?",
system_prompt="""You are an insurance claims intake agent. Keep turns under 15 words. Verify policy and identity first. Capture incident details. Injuries route to a human immediately. Never decide coverage or invent claim numbers.""",
voicemail_message="Thanks for calling claims. Leave your name, policy number, and callback number. For emergencies, hang up and call emergency services.",
)
number = client.numbers.buy(agent_id=agent.id, country="US", area_code="415")
print("Number:", number)
Tell your AI
Create an insurance claims intake agent on AgentLine. Follow https://agentline.cloud/skill.md then apply https://agentline.cloud/build/insurance-claims.mdFAQ
Can an AI agent take first notice of loss?
Yes. FNOL is structured — policy, identity, incident, contact — which is exactly what this template captures before an adjuster ever picks it up.
Will it tell callers what is covered?
No. Coverage, fault, and payout decisions stay with humans. The prompt refuses them and routes injuries and disputes immediately.
What about existing-claim status checks?
Same line. The agent reads status only from context your system injects per call — never from memory.