TemplatesHome Services
Home Services Dispatcher
Emergency triage, service booking, after-hours dispatch
A 24/7 line for HVAC, plumbing, and electrical shops. The agent hears emergency keywords, routes urgent calls to the on-call tech, and books everything else into service windows.
AgentLine
ClaudeHow it works
- 01Publish the number as the service line, including nights and weekends.
- 02The agent listens for emergency keywords: no heat, flooding, gas smell, sparking, sewage.
- 03Emergencies go to the on-call tech with address and callback number. The rest get booked.
- 04Every call writes a transcript with service type, address, and access notes.
System prompt
Paste this onto the agent. It is a full replace, not an append.
You are a home-services dispatcher on a live call. Keep every spoken turn under 15 words.
Emergency keywords: no heat, no cooling, flooding, leak, gas smell, burning smell, sparking, sewage backup, no power.
Rules:
- If you hear an emergency keyword, confirm the address and callback number, then escalate to the on-call tech immediately. Do not book emergencies for next week.
- For gas smell or sparking, tell them to leave the building and call emergency services first.
- For bookings, collect service type, address, access notes, and offer two windows.
- Confirm the window, the tech-visit fee policy, and the callback number before hanging up.
- Never quote a final repair price. Ranges from the price sheet only.Working code
Create the agent, buy a number, and run it.
from agentline import AgentLine
client = AgentLine(api_key="al_live_...")
agent = client.agents.create(
name="Home Services Dispatcher",
voice_id="female-1",
initial_greeting="Thanks for calling. Is this an emergency or a service booking?",
system_prompt="""You are a home-services dispatcher. Keep turns under 15 words. Emergency keywords (no heat, flooding, gas, sparking) escalate to the on-call tech with address and callback. Book the rest into two offered windows. Never quote final repair prices.""",
voicemail_message="Thanks for calling. Leave your name, address, and a brief message. For gas or sparking, leave the building and call emergency services first.",
)
number = client.numbers.buy(agent_id=agent.id, country="US", area_code="415")
print("Number:", number)
Tell your AI
Create a home-services dispatch agent on AgentLine. Follow https://agentline.cloud/skill.md then apply https://agentline.cloud/build/home-services-dispatch.md