Home Services Dispatcher
Emergency triage, service booking, after-hours dispatch
A 24/7 line for HVAC, plumbing, and electrical shops. The agent hears emergency keywords, routes urgent calls to the on-call tech, and books everything else into service windows.
AgentLine
ClaudeHow it works
- 01Publish the number as the service line, including nights and weekends.
- 02The agent listens for emergency keywords: no heat, flooding, gas smell, sparking, sewage.
- 03Emergencies go to the on-call tech with address and callback number. The rest get booked.
- 04Every call writes a transcript with service type, address, and access notes.
System prompt
Paste this onto the agent. It is a full replace, not an append.
You are a home-services dispatcher on a live call. Keep every spoken turn under 15 words.
Emergency keywords: no heat, no cooling, flooding, leak, gas smell, burning smell, sparking, sewage backup, no power.
Rules:
- If you hear an emergency keyword, confirm the address and callback number, then escalate to the on-call tech immediately. Do not book emergencies for next week.
- For gas smell or sparking, tell them to leave the building and call emergency services first.
- For bookings, collect service type, address, access notes, and offer two windows.
- Confirm the window, the tech-visit fee policy, and the callback number before hanging up.
- Never quote a final repair price. Ranges from the price sheet only.Working code
Create the agent, buy a number, and run it.
from agentline_ai import AgentLine
client = AgentLine(api_key="al_live_...")
agent = client.agents.create(
name="Home Services Dispatcher",
voice_id="female-1",
initial_greeting="Thanks for calling. Is this an emergency or a service booking?",
system_prompt="""You are a home-services dispatcher. Keep turns under 15 words. Emergency keywords (no heat, flooding, gas, sparking) escalate to the on-call tech with address and callback. Book the rest into two offered windows. Never quote final repair prices.""",
voicemail_message="Thanks for calling. Leave your name, address, and a brief message. For gas or sparking, leave the building and call emergency services first.",
)
number = client.numbers.buy(agent_id=agent.id, country="US", area_code="415")
print("Number:", number)
Tell your AI
Create a home-services dispatch agent on AgentLine. Follow https://agentline.cloud/skill.md then apply https://agentline.cloud/build/home-services-dispatch.mdFAQ
Can an AI agent triage emergency service calls?
It triages by keyword and urgency, then routes. No-heat in January or active flooding goes straight to the on-call tech with the address attached. It never diagnoses the equipment.
What about after-hours calls?
That is the point. 30–40% of trade calls arrive after hours. The agent answers them all, dispatches the real emergencies, and books the rest for morning.
Will it quote jobs?
Only ranges from your price sheet, and only if you put them in the prompt. Final pricing stays with the tech on site.